1. Eligibility for Returns

  • Returns are accepted within 30 days from the date of delivery.
  • To be eligible for a return, the product must be:
    • In unused and original condition.
    • In the original packaging with all accessories, manuals, and documentation included.
    • Free from any signs of damage, wear, or tampering.

2. Non-Returnable Items

  • Custom-built cable assemblies (fiber optic and copper) are non-returnable unless defective or damaged during shipping.
  • Special-order products that are customized to specific client requirements cannot be returned unless they are faulty or do not meet the agreed specifications.
  • Opened software or licenses included with networking products are non-returnable.

3. Refund Process

  • Upon receiving your return and inspecting the product, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days, and a credit will automatically be applied to your original method of payment.
  • Please note, shipping costs are non-refundable unless the return is due to a defective product or an error on our part.

4. Restocking Fees

  • A 25% restocking fee may apply for non-defective returns of standard products.
  • No restocking fee will be applied for defective products or items damaged in transit.

5. Defective or Damaged Products

  • If you receive a defective or damaged product, please notify us within 5 days of receipt.
  • We will provide you with a prepaid return shipping label for defective items, and either replace the product or issue a full refund, including shipping charges.

6. How to Initiate a Return

  • Contact our Customer Support team at rma@opti-networks.com with your order number, product details, and reason for return.
  • Our team will provide you with a Return Merchandise Authorization (RMA) number.
  • Products returned without an RMA number will not be accepted.

7. Shipping Costs

  • The customer is responsible for return shipping costs unless the product is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost in transit.

For any questions or concerns regarding returns, please contact our support team at sales@opti-networks.com